Key Business

Security and privacy policy

Protect your personal data

Within the framework of the use of itsservives ans specially the services on its website and its other means of communication, Key Business, as data controller or processor, may collect ans process data at personal characcter concerning you.

Key Business is committed to respecting the rules for protecting the privacy of employes and partners of its customer, prospects and visitors to its website and other means of communication.  All the processing of personal data implemented within the framework of accessible services complies with the local regaulations applicable in the field of protection of personal data and in particular the provisions of the law “computing and liberties” of january 6, 1978 modified and the general regulations on data protection (Rules UE 2016/679) ou « RGPD ». 

In order to ensure the proper application of these rules, Key Business has appointed a data protection officer who is the privileged relay of the National Commission for Informatics and Liberties (CNIL). Key Business also implements the appropriate internal procedures to educate its employees and ensure compliance with these rules within its organization.


Key Business is committed to guaranteeing a high level of protection of the personal data of its customers, prospects, users of its website and other means of communication, as well as of any other person whose personal data it processes.

Key Business undertakes to comply with the regulations applicable to all the processing of personal data that it implements. More particularly, Key Business undertakes in particular to respect the following principles:

  • Your personal data are processed lawfully, fairly and transparently (lawfulness, loyalty, transparency).
  • Your personal data is collected for specific, explicit and legitimate purposes, and is not subsequently processed in a manner incompatible with these purposes (limitation of purposes).
  • Your personal data are stored in an adequate and relevant manner and are limited to what is necessary for the purposes for which they are processed (data minimization).
  • Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay (accuracy).

Key Business implements the appropriate technical and organizational measures to guarantee a level of security adapted to the inherent risk of its processing operations, comply with regulatory requirements and protect the rights and data of the people concerned when designing processing operations.

Finally, Key Business undertakes to respect any other principle that is required with regard to the applicable regulations on the protection of personal data, and more specifically concerning the rights conferred on the persons concerned, the retention periods of personal data as well as the obligations relating to cross-border transfers of personal data.


  1. Means of collecting your data

Within the framework of our relations, you are likely to communicate your personal data to us by various means and in particular on our websites and our other means of communication, during your internet browsing by completing the various collection forms, during a subscription to the e-newsletter, when you submit an application, when you post comments on our social media pages, when you establish any contact with Key Business or when you otherwise transmit your personal data to us.

  1. Processing purposes and legal bases

Your data is mainly used for the purpose of providing specific services: Implementation of our software solutions, consulting, training, assistance and maintenance, as well as for purposes of prospecting, loyalty, animation, commercial information, customer surveys. Satisfaction, new services and products intended to improve your customer experience, statistical studies, recruitment, after-sales service, processing of your requests and / or complaints.

The processing of your data for the various purposes mentioned above is particularly necessary:

  • to ensure the execution of license, maintenance and service contracts
  • to comply with a legal obligation
  • for the purposes of the legitimate interests pursued by Key Business (in particular to develop new services and offers, to improve customer service, etc.).

More specifically, your data is used:

  • to allow you to benefit from all the services or services available on the Key Business website and via its other means of communication: creation of a user account, e-newsletter, assistance and complaints, management of contracts and services, etc.,
  • to allow you to browse our websites,
  • to best match our information, notifications, offers and other forms of service to your interests
  1. Need for Data collection

The collection of personal data may be required for the performance of certain contracts. In this context, failure to provide essential personal data may result in a review of the scope of the services provided by Key Business.

  1. Profilage et décisions automatisés

Key Business does not perform profiling or automated decision-making on the basis of the personal data collected.


Key Business undertakes to keep your personal data for a period that does not exceed that necessary for the purposes for which they are processed. In addition, Key Business keeps your personal data in accordance with the retention periods imposed by applicable laws in force.


These retention periods are defined according to the processing purposes implemented by Key Business and in particular take account of the applicable legal provisions imposing a precise retention period for certain categories of data, any limitation periods that apply, as well as the recommendations of the CNIL concerning certain categories of data processing.


  1. Recipients of your DATA

The data collected on the Key Business website and via its other means of communication may be communicated to the authorized personnel of Key Business or to its service providers, as part of the performance of all or part of the services referred to above. We remind you that in this context, Key Business asks its service providers to set up strict confidentiality and protection measures for this data.

  1. Data transfers outside of the European Union

Key Business does not transfer personal data outside the European Economic Area as part of the processing carried out as data controller.


By default, Key Business does not transfer personal data outside the European Economic Area as part of the processing carried out as a subcontractor.


However, when Key Business acts as a subcontractor for a data controller carrying out data processing outside the European Economic Area, Key Business undertakes to comply with the measures communicated to it by the data controller in order to guarantee the protection of your data in accordance with the strictest rules, in particular through the signing, on a case-by-case basis, of contractual clauses based on the model of the European Commission, or any other mechanism compliant with the GDPR, as soon as your personal data are processed by a service provider outside the European Economic Area and whose country is not considered by the European Commission to provide an adequate level of protection.


In accordance with the applicable regulations on the protection of personal data, you can, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and the portability of your personal data.

If there is a legal basis for collecting data based on your consent, you can withdraw your consent at any time.

In addition, in accordance with article 40.1 of the amended Data Protection Act, you have the legal right to define directives relating to the fate of your post-mortem personal data.

In addition, any minor at the time of collection of their personal data can obtain its erasure as soon as possible.

These rights are exercised by mail to the following address : 

By electronic way : 
Email :

by post :
Key Business
Boulevard de France 7 bte 6
1420, Braine-l’Alleud – Belgique

In this context, we ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) and the processing of your request. We also ask you to attach to your request any information necessary to confirm your identity, and if you are making the request on behalf of a third party, elements conferring on you the legitimacy to exercise your rights on behalf of this no one.

You also have a right of appeal to the National Commission for Informatics and Freedoms in the event of a violation of the applicable regulations on the protection of Personal Data and in particular the GDPR.

Also, if you no longer wish to receive Key Business’s electronic newsletter by email, you can click on the unsubscribe link at the bottom of each communication.


In order to constantly improve the quality of the services offered on the site and their suitability with your expectations, Key-Business may use “cookies”, text files serving to identify your terminal when you connect to one of our services.

The deposit of cookies or tracers on your terminal (computer, tablet, smartphone, etc.) allows Key Business to collect information and personal data. Cookies allow in particular:

  • to use the main features of the Key Business site,
  • to optimize our website and detect any technical problems,
  • to memorize your choices and preferences and customize your user interface,
  • to establish statistics for the purpose of traffic management and use of the various elements making up the Key Business website (sections visited, route taken by the Internet user) to improve the ergonomics of the site and the interest the services offered,
  • to evaluate the effectiveness of our advertising campaigns by counting and evaluating the number of clicks according to our advertising investments,
  • to know the content of the pages you visit, the searches you perform, the information you chose to share when you registered on other sites, the pages and websites you may have visited.



Ensuring the security and confidentiality of personal data that you entrust to us is a priority for Key Business. We thus implement all the technical and organizational measures useful, with regard to the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, whether accidentally or unlawfully.

The security and confidentiality of personal data is focused on individual best practices. This is the reason why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and to close your browser window at the end of your work session, particularly if you access the internet from a computer workstation shared with other people. This will prevent other users from accessing your personal information.

To find out about the best security practices to apply, we invite you, for example, to consult the portal of the national information systems security agency.


As Key Business’s services are intended for businesses, Key Business does not collect or process personal data relating to children under the age of 16.

However, if personal data concerning children is inadvertently collected via the website or other means of communication of Key Business, parents or holders of the exercise of parental authority have the possibility to oppose it by us. contacting the address indicated in the paragraph “How to exercise your rights? “.

In addition, as stated above, a minor child at the time of collection of his personal data can obtain its erasure as soon as possible.


In order to provide you with the best information, several pages on the Key Business website allow you to click on links to access other websites of other businesses and organizations. We advise you to read the policy relating to the processing and protection of personal data of these sites not managed by Key Business, as the conditions on these sites may differ from the Key Business conditions. Key Business will in no way be responsible for the processing of personal data by these other websites.


The data controller is Key Business, represented by Bruno Penguilly, its manager. His coordinates are:

Key Business
Bruno Penguilly
Boulevard de France 7 bte 6
1420, Braine-l’Alleud – Belgique

The Data Protection Officer of Key Business is Thierry Lodomez, employee of Key Business. His coordinates are :

Key Business
Délégué à la Protection des Données / Data Protection Officer 
Boulevard de France 7 bte 6
1420, Braine-l’Alleud – Belgique

For any further questions regarding this policy or the way in which Key-Business processes your personal data, we invite you to contact our data protection officer at the following address:


Key Business reserves the right to adapt the personal data protection policy and undertakes to inform you on its website of changes or additions. This version was produced on 07/01/2020